Player Support & Help Center
Frequently Asked Questions
How do I restore my purchases on a new iPhone or iPad?
Open the in-game Store or Settings menu in Movie Mogul or Founder Sim and tap "Restore Purchases". As long as you are signed into the same Apple ID used to make the purchase, all permanent purchases will be restored to your device immediately with zero additional charge.
Can I play SMISH Ventures games offline?
No. Both Movie Mogul and Founder Sim require an active internet connection to play. Offline play is not supported, as online connectivity is required for live game simulations, session verification, and App Store transaction validation.
Can I sync my save between my iPhone and iPad?
Currently, game progress and career saves are stored locally on your device and do not automatically sync across separate devices. However, any non-consumable in-app purchases you have made can be restored on any device using the "Restore Purchases" option in the game.
How do I report a glitch or balance issue?
We actively listen to player feedback and release regular patches. Please email us at hey@smishventures.com with the game name, device model, iOS version, and a brief description (or screenshot) of what occurred.
How do I request a refund for an in-app purchase?
Because all App Store financial transactions are processed directly by Apple Inc., developers do not have direct access to your payment methods. To request a refund, visit Apple's official portal at reportaproblem.apple.com, sign in with your Apple ID, and select "Request a refund".
Contact Our Studio
Direct Developer Support
Have a question, feedback, or need assistance? Our team answers inquiries directly within 24 to 48 hours.
For player support, bug reports, privacy inquiries, and general studio questions.